Before You Arrive

Understanding the ER and Admission Process

Navigating the emergency room and hospital admission process can be confusing. This guide provides information to help you understand what to expect.

Should I Go to the ER?

Know when to call your PCP, visit urgent care, or go to the ER.

When to Use Different Care Options

For minor issues, your primary care physician (PCP) or an urgent care clinic may be more appropriate. Go to the ER for severe symptoms such as chest pain, difficulty breathing, severe bleeding, or loss of consciousness.

Call your PCP for routine check-ups and non-emergency medical advice
Visit urgent care for illnesses or injuries that need immediate attention but are not life-threatening
Go to the ER for life-threatening conditions that require immediate medical intervention

What to Expect in the ER

Understand the triage process, waiting times, and room assignments.

Triage Process

Upon arrival, a triage nurse will assess your condition to determine the urgency of your medical needs. Patients with the most critical conditions are seen first.

Waiting Times

Waiting times can vary depending on the number of patients and the severity of their conditions. We appreciate your patience and assure you that we are working to see everyone as quickly as possible.

Room Assignments and Hospital Capacity

Room assignments depend on the availability of beds and the type of care you require. Hospital capacity can impact waiting times and room availability.

ER Provider Evaluation Process

An ER provider will evaluate your condition, order necessary tests, and develop a treatment plan. This process may involve consultations with specialists.

The Admission Decision Process

Learn about the assessment and recommendation process for hospital admission.

ER Provider Assessment and Recommendation

The ER provider will assess your condition and recommend whether you need to be admitted to the hospital for further treatment.

Hospitalist Evaluation

A hospitalist may evaluate you after the ER provider. Their decisions can sometimes differ based on their specialized assessment.

Hospital Level of Care

"Hospital level of care" refers to the intensity of medical services you require. This determines the type of unit you'll be admitted to.

Different Types of Providers Involved

Your care may involve ER providers, hospitalists, specialists, nurses, and other healthcare professionals.

Common Questions and Concerns

Find answers to frequently asked questions about the ER and admission process.

Important Information to Share

Checklist of critical information to tell hospital staff

Hospital Preparation Checklist

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Essential items to prepare before your hospital visit

Prepare complete list of current medications and dosages

Document all known allergies (medications, food, substances)

Gather medical history including past illnesses and surgeries

Collect insurance cards and relevant coverage information

Compile emergency contact information for family/friends

Bring advance directive or living will (if applicable)

Note any social or safety concerns to discuss with staff

Pack government-issued photo ID

Prepare personal comfort items (phone charger, glasses, etc.)